Entry #3: Solve Your Customers’ Problems

Plain and simple:  The first priority of any business is helping our customers get better.  We exist to provide solutions, so the first question your small business should be asking itself is “how do we solve this problem for the long-term?”

Here’s an example from our experience: a restaurant chain with over 100 locations had 100 managers sourcing and negotiating their own uniform purchases.  Their only guideline was that the shirts had to be red.  They were using over 175 SKU’s and they were spending over 300 man-hours per year finding a vendor, selecting a product and negotiating a price.

We narrowed this down to 6 SKU’s with volume pricing for each location, and we set up a website where each location manager can log on and order their uniforms in a matter of seconds.

Bottom Line:  We’re saving them over 20% on their purchases, they now have a true uniform look, and they’re saving about 300 man-hours per year.  Problem solved.

Good Luck,

Juan A. Davis
Fast Lane Clothing Company, Inc.
Tampa T-Shirts
5112 N 22nd Street
Tampa, FL 33610
Phone: (813) 875-3024
Company Blog: http://tampatshirtsblog.net
http://tampatshirts.com

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About Dan Gallo

I'm a small business lifer, starting/running businesses since I sold seeds door-to-door as a kid in The Bronx. I've played guitar and enjoyed baseball since I was 5 (born a NY Yankees fan). Just prior to marrying Kim in 1983 I became a Christian. We have two sons; Daniel's a musician & social media expert with a smart, insightful sense of humor, and Adam who recently graduated from Brooklyn College double majoring in Creative Writing/Literature and Anthropology. Adam now works in the non-profit sector. Since 2002 one thing we love to do together is go on service/missions trips to Belize. We've collectively spent 60+ weeks in Belize with this missions organization http://twaw.org. I started my 1st company in January 1985, and been self-employed ever since. I sold my last company, Mentor Communications Group, in '04. After 2 years w/ the acquiring company I started The Allasso Group, LLC doing Small Business Consulting, Fund Raising/Capital Raise-up Campaigns, Sales Strategy, Outsourced Sales Agency work, & Digital Marketing Programs (Social Media, SEM, etc.) since April 2006. Notable projects: Hired as Small Business Advocate and Social Media Director for IBM's "Supplier-Connection" - Feb '11-Dec '13. Hired as COO to help turn-around late stage start-up software company myVRM. Jul12-Dec '13 Hired as CEO of CoupleWise.com, a Digital Health2.0 app, to write business plan, raise seed capital, & completely redesign and relaunch the app. Aug '16 I won a Finalist spot for MassChallenge UK's 2016 fall cohort in London from Sept thru Nov. Started Oct15 - Current. I enjoy helping turn-around struggling small businesses, and launching new business ventures. Feel free to contact me with opportunities.
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