Our company has generated great savings and productivity increases from our efforts in documenting and tracking an Employee Training program and our Quality initiatives. But today I’d like to review the power and value of properly setting employee expectations.
Expectations: “Most” employees are eager to follow the rules (expectations) and take pride in their work. But it’s important that we, as business owners make sure we set the proper expectations for all employees who come to work for our companies.
We do this by clearly articulating and defining standards of performance, job requirements and functions, the consequences of non-conformance, clearly outlined benefits and perks, detailing issues surrounding compensation, etc. I know manuals are boring, but they serve an important purpose of standardizing the process.
For example: If you review performance on a quarterly basis and salaries on an annual basis, make sure it’s documented and reviewed. If, for certain positions, raises are merit-based, again, let it be known and make sure it’s documented.
It’s also important to recognize that often time’s employees who are not meeting minimum standards are not working at the job that best suits them. If you have the ability to move them into something that better suits their skills, consider doing so. If not, let them go as soon as possible. It’s the best possible thing you could do for the employee and your company.
When employees fully understand how you define success and what they’ll receive in return, they are more likely to fit into and create a company culture that mirrors your values and promotes success.
Container Technologies Ind., LLC
375 Marcum Pkwy.
Helenwood, TN 37755
423-569-2800 ext. 35
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