Submission #2: Business Process Procedure Guide

Submitted by Karen Wales, ISC Technology, Inc.


Most companies have policies and procedures that cover normal HR items that employees need to know but ISC Technology took procedures a step further and created a Business Process Procedure Guide for our company.  The Guide contains step-by-step procedures on how to conduct all business processes.  Sensitive sections such as payroll are accessible only to those that need to know.  Most sections are accessible by all employees.  For instance, how to check company voice mail is a process accessible by anyone but how to access payroll information is accessible only to the Finance job roles.  The Guide even has complete client fulfillment procedures written so any employee, regardless of job role, can assist any client(s) as needed, even if that is not the employees normal job role.

Benefits Gained:   

  1. Employees have a greater depth of knowledge of how the company operates leading to better decisions.
  2. Employees are empowered to operate outside their job role.
  3. Job role cross training simplified.
  4. New hire training simplified.
  5. The Company hums along regardless of whether key employees are on vacation, sick, or terminate.
  6. Clients are happy knowing any time they call ISC with a request they will get action.

About Dan Gallo

I'm a small business lifer, starting/running businesses since I sold seeds door-to-door as a kid in The Bronx. I've played guitar and enjoyed baseball since I was 5 (born a NY Yankees fan). Just prior to marrying Kim in 1983 I became a Christian. We have two sons; Daniel's a musician & social media expert with a smart, insightful sense of humor, and Adam who recently graduated from Brooklyn College double majoring in Creative Writing/Literature and Anthropology. Adam now works in the non-profit sector. Since 2002 one thing we love to do together is go on service/missions trips to Belize. We've collectively spent 60+ weeks in Belize with this missions organization I started my 1st company in January 1985, and been self-employed ever since. I sold my last company, Mentor Communications Group, in '04. After 2 years w/ the acquiring company I started The Allasso Group, LLC doing Small Business Consulting, Fund Raising/Capital Raise-up Campaigns, Sales Strategy, Outsourced Sales Agency work, & Digital Marketing Programs (Social Media, SEM, etc.) since April 2006. Notable projects: Hired as Small Business Advocate and Social Media Director for IBM's "Supplier-Connection" - Feb '11-Dec '13. Hired as COO to help turn-around late stage start-up software company myVRM. Jul12-Dec '13 Hired as CEO of, a Digital Health2.0 app, to write business plan, raise seed capital, & completely redesign and relaunch the app. Aug '16 I won a Finalist spot for MassChallenge UK's 2016 fall cohort in London from Sept thru Nov. Started Oct15 - Current. I enjoy helping turn-around struggling small businesses, and launching new business ventures. Feel free to contact me with opportunities.
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